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Return and Refund Policy
Lady Fancy Wholesale supplies products exclusively for business-to-business (B2B) wholesale purposes. Wholesale orders are not eligible for return or refund due to change of mind, slow resale, customer preference, sizing preference, or other commercial reasons unrelated to a product defect or fulfillment error.
Eligible Claims
Claims may be accepted only in cases such as:
- defective or damaged products,
- incorrect items,
- incorrect colours or sizes,
- missing items, or
- other confirmed fulfillment errors attributable to Lady Fancy Wholesale.
Claim Period
Buyers must inspect their shipment promptly after delivery. Any eligible issue must be reported to Lady Fancy Wholesale within 5 calendar days of delivery.
Claims submitted after this period may not be accepted.
Evidence Required
Claims must include clear photographs and, where necessary, video evidence showing the issue, together with the relevant order information and affected product details.
Products subject to a claim must remain unused, unworn, unwashed, unaltered, and with original labels and packaging where applicable.
Do Not Return Products Without Approval
Buyers must not return any goods to Lady Fancy Wholesale without prior written authorization. Unauthorized returns may be refused and may not be eligible for reimbursement.
Resolution of Approved Claims
If a claim is approved, Lady Fancy Wholesale may, depending on the circumstances, provide one of the following remedies:
- replacement of the affected item,
- store credit,
- partial refund, or
- refund of the affected item.
The appropriate resolution will be determined based on the nature of the issue, product availability, shipment circumstances, and the evidence provided.
Shipping Damage
If a shipment arrives with visible external damage, the buyer should document the condition of the package immediately and, where possible, report the damage to the carrier at the time of delivery.
Damage caused solely during transportation may also be subject to the carrier’s claims procedure.
Shipping, Customs and Other Charges
Shipping costs, customs duties, import taxes, brokerage fees, customs clearance charges, and other destination-country costs are not refundable unless Lady Fancy Wholesale specifically agrees otherwise in writing.
Contact
To submit a claim, contact:
Please include your order number, product details, description of the issue, and supporting photographs or videos.